Tees Valley Indexes - Customer Survey
Survey Results from 384 responses
Place of residence:
- Hartlepool: 47 (12%)
- Middlesbrough: 75 (20%)
- Redcar & Cleveland: 52 (14%)
- Outside The Area: 210 (55%)
Reason for visit:
- Family History: 352 (92%)
- Legal: 1 (0%)
- Leisure: 4 (1%)
- Find Certificates: 27 (7%)
Frequency of visit:
- First Visit: 58 (15%)
- Occasionally: 76 (20%)
- Regularly: 153 (40%)
- Frequently: 97 (25%)
Customer Satisfaction:
- Satisfied with website overall: 361 (94%)
- Satisfied with website design: 370 (96%)
- Satisfied with search facility: 342 (89%)
- Satisfied with validation facility: 355 (92%)
- Satisfied with ordering system: 347 (90%)